Simplifying Hotel Management with Soraso at De Malee Villa Krabi

When De Malee Villa Krabi, a boutique hotel renowned for its privacy, sought to modernize its hotel management system and overcome the limitations of its previous setup, they turned to Soraso—a cloud-based hotel management platform designed to streamline operations, improve accessibility, and enhance efficiency.

About De Malee Villa Krabi

Located in Krabi, De Malee Villa is a boutique-style villa resort offering private accommodations ideal for couples, families, and groups of friends. The hotel primarily serves international guests from India, Europe, China, Israel, and South Korea.

Challenges Before Adopting Soraso

Previously, De Malee Villa relied on an on-premise system that presented several operational challenges:

• Lack of remote access: Management and staff had to be physically present at the hotel to perform administrative tasks.
• Inefficient operations: The absence of real-time data updates delayed customer responses and reduced workflow efficiency.
• Manual processes: Reliance on manual operations increased the risk of errors and consumed excessive time.

How Soraso Addresses These Challenges

Soraso's cloud-based solution comes equipped with key features that eliminate the previous limitations:

• Remote accessibility: Manage operations from anywhere at any time through the cloud.
• Real-time updates: Instantly view room availability, handle bookings, and process check-ins and check-outs efficiently.
• Customizable features: Tailor the system to meet specific needs of the hotel with modular add-ons.

Tangible Results After Implementing Soraso

After transitioning to Soraso, De Malee Villa experienced noticeable improvements:

• Greater flexibility: Staff can work remotely, reducing travel time and costs.
• Faster and more accurate operations: Customer and room data management became more streamlined, minimizing errors.
• Enhanced guest satisfaction: Faster response times improved the overall guest experience.
• Better strategic decisions: Access to timely and accurate data supports informed planning and decision-making.

Satisfaction with Soraso’s Support

The management team at De Malee Villa highlighted Soraso’s outstanding support:

• Exceptional support services: Issues are resolved within 20 minutes on average, with a support satisfaction rating of 9 out of 10.
• Professional and clear sales team: Scored a perfect 10 for clarity and assistance in decision-making.

Why De Malee Villa Recommends Soraso

The hotel confidently recommends Soraso to other hospitality businesses due to its flexibility, excellent support, and customizable features tailored to the needs of modern hotels.

Key Takeaways and Recommendations

• Cloud-based systems are essential for today’s hotel operations
• Quick and reliable support significantly influences purchase decisions
• Comprehensive training ensures full utilization of the system’s capabilities

“Since switching to Soraso, everything has become much easier. I can work from anywhere—it's convenient, fast, and I highly recommend it to every hotel.” – Ms. Ann, Executive at De Malee Villa Krabi