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Published: 2024-03-27

Criteria for Excellent Hotel Management Software

Criteria for Excellent Hotel Management Software

In today's tech-driven hospitality industry, hotel management software (HMS) isn't just a luxury; it's a necessity. An efficient HMS streamlines operations, boosts guest satisfaction, and maximizes your hotel's profitability. But with so many options out there, how do you find the software that truly empowers your establishment? Let's dive into the key criteria you should consider.

Key Features to Prioritize


Reservation and Front Desk Management

The heart of your HMS lies in its ability to manage reservations smoothly. Look for software that offers real-time room availability updates, easy booking processes, automated guest communications, and seamless check-in/check-out procedures like Soraso.

Channel Management

A robust channel manager connects your hotel to various online travel agencies (OTAs) and distribution channels. This allows you to manage rates and inventory across multiple platforms from a centralized dashboard, maximizing your visibility and bookings.

Revenue Management

Intelligent pricing is key to maximizing revenue. Look for an HMS with a revenue management module that analyzes market trends, competitor data, and historical performance to help you set optimal room rates with dynamic adjustments.

Guest Relationship Management (GRM)

A GRM system within your HMS centralizes guest data, tracks preferences, and records interactions. This empowers you to deliver personalized experiences, build loyalty, and target your marketing efforts effectively.

Reporting and Analytics


Data-driven decisions are the future of hotel management. Ensure your HMS provides comprehensive, customizable reports on key performance metrics like occupancy, revenue, guest demographics, and more. This helps you track progress, identify areas for improvement, and make informed strategic decisions.

Essential Considerations

Ease of Use

An intuitive interface with a short learning curve is crucial for your staff's adoption and efficiency. Look for clean design, clear navigation, and training resources provided by the vendor.

Cloud-Based vs. On-Premise

Cloud-based solutions offer greater flexibility, scalability, and automatic updates. On-premise systems might have higher upfront costs and require dedicated IT support.


Your HMS should play well with other tools. Look for seamless integrations with payment gateways, point-of-sale systems, accounting software, and other relevant solutions you use.


Protecting guest data must be a top priority. Choose software with robust security measures like encryption, secure data storage, and compliance with industry standards.

Support and Updates

Reliable vendor support is essential for addressing issues and maximizing software use. Look for vendors with responsive customer service and a track record of regular updates and feature enhancements.

The Right Questions to Ask

Before making a decision, ask yourself (and potential vendors) these questions:
  • Does the software address your specific pain points and goals?
  • Is it scalable to accommodate your hotel's growth?
  • What is the pricing model and overall cost of implementation and maintenance?
  • Is the vendor reputable and experienced in the hospitality industry?
  • Do they offer a free trial or demo to test the software before committing?

Invest in Efficiency and Success

Choosing the right hotel management software is an investment in the future of your business. By carefully considering these criteria and aligning the software with your needs, you'll be equipped to streamline operations, deliver exceptional guest experiences, and drive revenue growth for your hotel.

About Soraso

Soraso isn't just another hotel management software provider – it's a driving force in the Thai hospitality industry for over two decades. With a proven track record serving more than 900 satisfied hotel clients, Soraso understands the unique needs of the Thai market.

Our comprehensive, cloud-based platform empowers you with essential tools:
  • Property Management System (PMS): Manage reservations, guest profiles, and front-desk operations with ease and efficiency.
  • Point-of-Sale (POS): Streamline ordering and billing across your hotel's restaurants, bars, and other outlets.
  • Back Office System (BOS): Gain insights into your hotel's financial performance and make accurate, data-driven decisions.
  • Guest Service App (GSA): Elevate the guest experience with self-service options, personalized communication, and instant requests.
  • Hotel E-Commerce Solution: Boost direct bookings and showcase your property with a compelling online presence.
Why Choose Soraso?
  • Tailored for Success: Our in-house developers constantly update and improve the platform, ensuring it aligns perfectly with your evolving needs.
  • Seamless Integration: Connect Soraso with your existing systems and third-party tools for maximum efficiency.
  • Customization Expertise: We adapt our software to fit your hotel's unique requirements, providing a truly bespoke solution.

Ready to transform your hotel operations? Contact Soraso today for a personalized demo and discover how we can help you achieve greater efficiency, guest satisfaction, and profitability.

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