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Published: 2024-06-21

Void A Posted Charge In Guest Folio

Void A Posted Charge In Guest Folio

How To Void A Posted Charge In Guest Folio

  1. After logging in, navigate to the Cashier menu located in the left sidebar.
  2. Locate the room for which you wish to void a charge. Once found, click on the Enter icon in the corresponding row.
  3. This action will take you to the cashier screen for the selected room.
  4. Next, select the folio that contains the charge you intend to void from the folio tab menu.
  5. Click on the ellipsis icon, triggering a context menu to appear. From this menu, select Void.
  6. A void window will then appear on the right-hand side of the screen.
  7. Enter a remark in the designated box to document the reason for voiding.
  8. Finally, click on the void button to complete the process.
  9. And there you have it – you've successfully voided a posted charge in the guest folio.

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