A successful hotel day does not start in the lobby. It starts in the PMS dashboard.
For hotel executives and Front Office managers, a Property Management System (PMS) is more than an operational tool. It is a control panel for operations, revenue, and risk management.
The question is: are you checking the right metrics every morning?
Here are 9 key items to review daily — ranked from “important” to “mission-critical.”
9) Internal Tasks & Alerts
Start with internal follow-ups. Is the Night Audit completed? Are there pending maintenance issues?
These may seem minor, but unresolved backend tasks often become front desk problems later in the day.
8) Guest Notes & Special Requests
Check for repeat guests, special occasions, allergies, or pending complaints.
Small details create personalized experiences — and personalized experiences drive better reviews and guest loyalty.
7) Overbooking & Low Inventory Alerts
Which room types are nearly sold out? Is there an oversell risk?
Inventory control is critical in hotel management. One overbooking mistake can lead to relocation costs and negative reviews.
6) Outstanding Payments
Review unpaid folios, pending OTA settlements, and corporate credit balances.
Revenue in the PMS does not equal cash in the bank. Monitoring outstanding balances protects cash flow and financial stability.
5) Departures Today
How many rooms are checking out today?
High departures require efficient room turnover. If arrivals and departures peak on the same day, housekeeping coordination becomes essential.
4) Revenue & ADR
Check Revenue on the Books and Average Daily Rate (ADR).
Are you on track to meet your daily target? Identifying gaps early allows time to adjust pricing strategies or drive upselling efforts.
3) Occupancy Today & 7-Day Forecast
Do not focus only on today’s occupancy.
A 7-day outlook helps guide pricing decisions, staffing plans, and promotional strategies. Proactive hotel management relies on forward-looking data.
2) Room Status (Real Availability)
How many rooms are truly ready for sale?
Vacant Clean, Vacant Dirty, and Out-of-Order statuses directly affect operational flow. If rooms are not ready when guests arrive, the Front Office absorbs the pressure.
1) Arrivals Today
The most critical metric every morning.
How many arrivals? At what times? Are there groups or VIP guests?
Arrival volume determines workload distribution and operational rhythm. Misjudging arrivals early can disrupt the entire day.
The PMS Dashboard Is a Management Tool — Not Just a Report
A well-designed Hotel PMS dashboard provides visibility across operations, revenue, and risk.
When managers begin the day with accurate data and clear priorities, decisions become proactive instead of reactive.
Tomorrow morning, will you simply check numbers — or manage your entire hotel?