Guest Experience Solutions

Elevate Every Guest Interaction

From seamless arrivals to cashless stays, SORASO’s guest experience suite empowers hotels to deliver convenience, personalization, and memorable service. Delight guests at every touchpoint with technology that feels natural and effortless.

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SORASO Guest Experience Suite — Overview

Web Check-in with OCR & Automated Room Assignment

Speed up arrivals with online check-in. Guests simply scan IDs for instant verification, while smart automation assigns rooms—reducing wait times and front desk workload.

Keyless Entry

Enable secure digital room keys sent directly via email or mobile link. Guests skip physical cards while hotels save on rekeying and improve safety with access logs.

QR-based Guest Services

Let guests order F&B, request housekeeping, or book services instantly by scanning QR codes. Requests flow directly to staff in real time for faster, smoother fulfillment.

Fully Cashless Stay

Provide a wallet-like experience where guests can top up, redeem, and refund within one platform—ensuring hassle-free payments across all outlets.

Automated Guest Communication

Engage guests with personalized, automated messages across their journey—from pre-arrival emails and in-stay updates to post-stay thank-yous.

Smart Hospitality,
Effortless for Guests

Seamless Arrival

Cut queues and paperwork—guests check in online, get digital keys, and head straight to their rooms.

Seamless Arrival

Service at Their Fingertips

From meals to housekeeping, guests request services anytime with just a scan—making their stay frictionless and convenient.

Service at Their Fingertips

Memorable, Modern Experience

Cashless payments, instant communication, and automation create a smooth, premium guest journey they’ll want to repeat.

Memorable, Modern Experience

Why Choose SORASO for Guest Experience?

Convenience First — Every feature is built to save guests’ time and reduce hassle, while freeing staff to focus on hospitality.
Connected & Automated — All services—from check-in to payments—work together seamlessly, ensuring data flows across your property in real time.
Guest Loyalty Through Experience — Deliver an effortless stay that guests remember, recommend, and return for—turning great service into repeat business.

Frequently Asked Questions

Everything you need to know about SORASO Guest Experience Solutions.

What is SORASO Guest Experience Suite?

How does it help my property?

Does it integrate with my existing systems?

Is digital key access secure?

Do guests need an app for cashless payments?

Can I roll out features gradually?

SORASO | Guest Experience Solutions for Hotels & Hospitality