Delivering a seamless guest experience starts long before check-in — and continues through every moment of the stay. With SORASO Smart Arrival Journey, hotels can redefine how guests arrive, check in, and access their rooms through a fully connected, contactless process that enhances satisfaction and streamlines operations.
What Is the Smart Arrival Journey?
The Smart Arrival Journey is designed to eliminate traditional front-desk bottlenecks and create a smooth, modern arrival experience. It enables hotels to automate guest communications, offer online self check-in, and provide instant digital key access — all synchronized with the property’s PMS and smart-lock systems.
This is not just a convenience feature — it’s a complete digital transformation of the guest arrival process.
Smart Arrival in 3 Simple Steps
1. Automated Check-In Email
Before guests arrive, the system automatically sends a personalized check-in email. This communication is fully branded, allowing hotels to maintain consistency and reinforce their brand identity throughout the guest journey.
2. Guest Self Check-In
Guests can complete their registration online, verify their information, and finalize check-in at their convenience. This reduces front-desk workload, eliminates waiting time, and provides a smoother first impression upon arrival.
3. Instant Keyless Access
Once check-in is complete, guests can go directly to their room and unlock it using a secure digital key. This keyless experience enhances safety, convenience, and operational efficiency — ensuring a frictionless start to their stay.
Streamlined Operations for Hotels
The Smart Arrival Journey is more than just a guest-facing innovation — it’s also built to simplify hotel operations. Every process integrates seamlessly with your existing PMS and operational workflows, helping staff focus on service rather than administration.
Key Operational Advantages:
- Unified PMS connectivity for real-time synchronization
- Customizable, branded guest interfaces
- Secure guest identity verification
- Automated pre-arrival and check-in workflows
- Seamless integration with smart-lock systems
Redefining Hospitality in the Digital Era
Guests today expect convenience, personalization, and efficiency. The Smart Arrival Journey meets those expectations while reducing costs and operational friction for hotels. It bridges technology and hospitality — ensuring every arrival is not just efficient, but memorable.
By adopting SORASO’s Smart Arrival Journey, hotels can transform first impressions into lasting experiences and set a new standard for modern guest service.
SORASO Smart Arrival Journey — simplify operations, delight your guests, and lead the way in contactless hospitality.